@techreport {TR-2002-001,
   type = {Technical Report},
   author = {McKay Sohlberg, Laurie Ehlhardt, Stephen Fickas, Bonnie Todis},
   title = {CORE: Comprehensive Overview of Requisite Email Skills},
   institution = {University of Oregon, Computer and Information Sciences Department},
   number = TR-2002-001,
   month = 10,
   year = 2002,
   note = {Available at \url{https://www.cs.uoregon.edu/Reports/TR-2002-001.pdf}},
}